Information on the VHI Direct Pay System

Our practice is an accredited VHI Direct Pay Provider. We can now make it easy for you if you have a VHI Dental policy, by taking the hassle out of claiming for you.
If you have a VHI Dental policy and would like to avail of the VHI Direct Pay Service, simply follow these steps. Tonia, one of our reception team, will handle all correspondence, payment arrangements and form submissions on your behalf.

Step 1

Before you book your appointment, call VHI Dental on 046 9077337 or email advising them you will be booking an appointment with us and you wish to use Direct Pay.

Step 2

Vhi Dental will confirm your Direct Pay cover to our receptionists and to you.

Step 3

Call us to confirm we have received your confirmation email from VHI. Book your Comprehensive Examination, including any necessary x-rays and a hygienist visit. There will be no charge to you for these visits.

Step 4

If any further treatment is agreed, we will forward your treatment plan to VHI. We can book your treatment visits from 10 days later. This window of time allows VHI to confirm your level of cover, and us to amend and forward you a revised treatment plan. This amended plan will show you what will be payable by youand what is covered by your VHI policy, so you are completely clear on fees.

Step 5

As your treatment is completed, simply pay on the day for the fees not covered by your plan. At the end of treatment we will do the rest.

Important notes:

If you forget to contact VHI or simply do not want to wait 10 days to start treatment, there is no problem. Simply pay for your visit in full on the day and we will complete a ‘Pay and Claim’ form for you. You can submit this straight away to VHI and they will pay your claim directly into your account within 10 working days. Unfortunately, without confirmation of cover before your appointment you cannot utilise ‘VHI Direct Pay’.

Please note as a courtesy to you we will use the information provided to us by VHI Dental to show you what they have said they will cover on your treatment with us. We will be clear and transparent in our fees and what portion your Insurer has agreed to cover. Our relationship is with you, the patient. Your Insurance Policy is a contract between you and your Insurance Provider, and we are not party to that contract. If your policy is cancelled or altered during your treatment plan, or VHI Dental do not pay the amount they have agreed in your statement of benefits confirmation, your dental treatment fees are payable by you.

Other Dental Insurance Providers

As a service to you our reception team will assist you with form filling and itemised receipts for Laya, DeCare, Garda Medical aid and many other Insurers where policy holders can claim back a portion of their dental expenses.

If you have another Insurer and would like assistance or advice on how we can work with you and help you with you the claim process please email us on or Call us on +353 1 298 6029 before your appointment

VHI Direct Pay insist on the following:

If you would like to use the Direct Pay system you will need an email approval from VHI every time you start a new course of treatment.

You will need email approval for each member of your family covered.

We must have email approval for each hygiene visit.

Get in touch

Dundrum Dental Surgery
12 Main Street
Dublin 14

Tel: 01 2986029

We are situated on the Main Street of Dundrum Village, directly opposite Lidl, and situated between AIB and Carroll's opticians. Most of our patients find it most convenient to park in the Dundrum Village Centre Carpark directly opposite our practice.

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